Location

The Food Assistance & Well-Being Program is located in the rear of the ARC Instructional Kitchen (entrance on the concourse level, next to the indoor climbing wall).

Before the Pantry Opens

• The first hour of opening is by appointment only
  • Tuesday 1-2pm
  • Saturday 2-3pm
• No appointment is required for the remaining operation. Walk-ins are welcome at first come first serve base.

To Schedule Your Appointment

• Login to PantrySoft Account with your Illinois NetID and password.
  • Once you are logged in, complete the Registration Form.
  • Only the fields with red asterisks are required.
  • Click “SAVE AND EXIT” when you are done.
• At the main page, select Visit Type “In-person Shopping at ARC”
• Schedule a Visit Time: Click the plus icon on the screen to select your preferred time slot.
• Confirm the appointment
• You can log back into your account to modify your appointment.
• We offer a 10-minute grace period after your appointment timeslots.

Here’s a link to an instruction video for scheduling an ARC appointment.

During Pantry Open Hours

1. Present your i-card to the staff upon entry.

2. Check-in on the laptop. If this is your first time, create a profile by following the instructions.

3. Once your profile is created, grab a basket and start shopping!

4. When you are done, go to the checkout area. Our volunteers will pack your items for you.

Pick-up times are 4-6pm every Monday and Wednesday. Hours are subject to change based upon operational needs.

Register Your Account

1. Login to PantrySoft Account with your Illinois NetID and password.
2. Once you are logged in, complete the Registration Form.
   • Only the fields with red asterisks are required.
   • If you’d like to utilize the locker pickup service, provide your contact email and phone number to receive pickup notifications.
3. Click “SAVE AND EXIT” when you are done.

Schedule a Pick-Up

1. Login to your PantrySoft Account
2. Schedule a Visit Time: Click the plus icon on the right side of the screen to select your preferred time slots.
3. Select Your Items: Click the “plus” icon on each individual item to add them to your cart. Click the minus icon to remove them from your cart.
   • Note: As soon as these items are selected, they are reserved from the pantry's current inventory. If no action is taken for 20 minutes, the transaction is cancelled. The exclamation "!" next to a quantity indicates that the maximum amount has been selected.
4. Confirm Your Order: Once you have made all of your selections, click on the shopping cart icon on the top right to review your order. Click “Confirm Order” to finalize.
   • Note: You can adjust the total quantities from this screen using the plus and minus icons. You can review, but not change, the selected time slot. To pick a new time slot, you must wait 20 minutes for the order to expire, then start a new order.
5. Log out: Click the user icon on the top right to see a Logout pop-up. Click Logout to exit.
6. Review/Edit/Cancel Your Order: On the order summary screen, you can make changes to your items ordered and appointment time. This screen will be visible upon every login until the visit occurs.
   • Note: You have up to 8 hours before your scheduled pickup to cancel/modify your order. 

Welsey Food Pantry Hours & Locations